Requirements

• Optimize internal network infrastructure, including LAN, PABX, network printers and VPN.
• Implement performance enhancements to ensure network service reliability.
• Plan and execute scheduled preventive maintenance for internal systems.
• Create maintenance schedules to minimize operational disruption.
• Administer internal network infrastructure, including O365, website and related systems.
• Monitor network performance, security and reliability, addressing issues proactively.
• Maintain detailed records of technical issues, resolutions and maintenance activities.
• Generate regular reports on network and systems performance with recommendations.
• Troubleshoot and analyze customer issues related to applications, network and systems to provide effective solutions.
• Conduct on-site visits to assess and resolve technical issues, offering guidance and support.
• Stay updated with industry trends, new technologies and product updates to provide accurate technical support.

Qualifications

• Bachelors of IT, Computer Science or Business Information Technology.
• 2 Years of experience in a similar role.
• Technical Proficiency-in-depth knowledge of networking principles internet protocols and ISP infrastructure.
• Customer service excellence
• Problem solving abilities
• Troubleshooting skills-proficiency in using troubleshooting tools i.e traceroute to diagnose and resolve connectivity issues.
• Ticketing systems knowledge-familiarity with ticketing systems to manage customer support efficiently.
• Documentation skills-To Document troubleshooting steps and solutions for future reference
• Remote support tools-Ability to use remote tools to resolve customer issues remotely
• Adaptability-Ability to adapt to change in technology, customer needs and changes in Telecommunication industry.